Frequently Asked Questions

The short answer is NO! Mr. Dairy has an extensive list of suppliers and is continually searching the market for current trends and quality products. We carry a full range of milk, cream and dairy products such as yogurt and butter, and we also provide our customers with a full line of cheese, eggs, muffin mix, juices, bottled water, oils, canned tomatoes, tuna and ice cream. Not only that, but we have now expanded our product list to include pasta, rice, cured meat, salt, flour, vinegar, condiments & flavourings, olives, nuts & dried fruit, canned vegetables, beans, baking products, spices, paper products & containers, cleaning products and toothpicks & straws.

Mr. Dairy delivers Monday to Friday in the Greater Toronto Area (G.T.A.), however, some geographic areas are only serviced once or twice a week like Barrie, Niagara & Oshawa.

Our customer orders must be placed by 4 pm to guarantee next day delivery. Orders can be called into our order desk, left on our answering machine, faxed or emailed to orderdesk@mrdairy.com. We also have a new ordering portal to make your life easier, email info@mrdairy.com for more details.

With the rising costs of fuel, we charge a small fuel surcharge on every delivery invoice.

We will do our best to accommodate any time request that your company may have eg. A.M. or P.M. delivery, but due to the nature of traffic in the GTA we cannot guarantee an exact delivery time. We can offer a 3-hour delivery window for when your delivery will arrive.

Along with a full delivery service across the G.T.A., Mr. Dairy offers a pick-up service from our warehouse located at 200 Eddystone Avenue, Toronto. Our pick-up hours are 8:30 AM to 4 PM Monday to Friday. Please note that to pick-up products at Mr. Dairy, you must open a pick-up account.

If you are looking to establish terms with Mr. Dairy, you must fill out one of our credit applications in full. The credit application will be verified, and it may take a few days before it is approved. Terms may be denied at our discretion. C.O.D. accounts, on the other hand, can be set up within hours and are kindly welcomed.

Please note that at Mr. Dairy, there is a deposit charged for milk crates on the invoice which gets credited once the crates have been returned. Credits for returned, shorted or damaged products are handled with our “credit note” system. On the next delivery invoice after the return or shortage has been made, the value of the product that was shorted or returned on the previous delivery will be automatically deducted off invoice and noted with reference to the Credit No. that was handed to you. Please review our milk crate charges and credit note policies with your Mr. Dairy sales representative.

We will not grant credit for products returned due to lack of rotation (short and/or out of code), overordering or refrigeration problems at the store level. We allow for same day return on any product (at the time of delivery) if there is any sort of manufacturer’s defect or any reason why you do not want to accept the product.